Kelsey Hernandez
Case Operations Manager
Keeping Your Case Moving Every Day
Kelsey is often the first voice a new client hears, and she sets the tone for the entire firm relationship. As Case Operations Manager, she coordinates case activity, manages client communications, and ensures nothing falls through the cracks from intake through resolution.
She is a central reason Edgett Hawk clients never feel abandoned or left wondering where their case stands.
Personal Injury Litigation Background
Kelsey brings over three years of personal injury litigation experience. She started as a Medical Records Clerk and advanced into litigation support through consistent, hands-on work.
At McCraw Law Group, she supported attorneys with case preparation, document drafting, discovery timelines, and coordination — building a deep understanding of how cases progress through the system.
Client Communication and Bilingual Support
Kelsey is fluent in Spanish, ensuring Spanish-speaking clients are fully supported and never left confused about their case or next steps.
Her focus on communication, organization, and follow-through creates a clear, reliable process from first call to final resolution.
Continuing Education
Kelsey is currently pursuing her degree in Paralegal Studies, continuing to strengthen the same skills she applies to every case she handles.